Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company—we act as an integral extension of our clients’ teams and business goals. Our team of tastemakers specializes in digital marketing, creative, and customer experience, driving growth for global brands.
Our vision is ambitious: to build best-in-class leaders and foster a culture of delivering excellence worldwide. If you're eager to advance your career, embrace challenges, and redefine what’s possible in the digital realm, you might be the perfect fit for our dynamic team. Join us, and let’s unlock the full potential of our clients' brands together.
We are seeking a Customer Success Manager (Amazon PPC) to manage and optimize client relationships, ensuring brands thrive on Amazon. This role requires a data-driven approach, strong communication skills, and the ability to collaborate with internal teams to deliver exceptional results. You will act as the main liaison between clients and our internal PPC teams, helping brands scale through strategic Amazon advertising.
Track key performance indicators (KPIs) such as brand awareness, audience engagement, and campaign ROI
Leverage insights to optimize brand visibility and customer interactions
Present performance reports and actionable insights to clients regularly
Experience with Amazon PPC – worked as an Amazon PPC Manager, Brand Manager, or at an Amazon advertising agency
Strong analytical abilities and ability to interpret Amazon data
Excellent communication skills with the ability to manage client relationships effectively
Proficiency in Google Spreadsheets, Google Data Studio, and Amazon Advertising tools
Experience with Amazon seller tools such as Helium10, DataDive, and Brand Analytics
Business-savvy with a customer-focused mindset
Ability to manage multiple projects, meet deadlines, and adapt to evolving priorities
Experience leading marketing efforts and optimizing brand positioning strategies is a plus
Strong problem-solving skills and a proactive approach in a fast-paced environment
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