Job Description

Invite a friend

Job Description

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. ' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone’s face.

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace.  To learn more, please visit https://www.demdaco.com  

In order to be considered a candidate for this position, you must submit your resume/application and complete the Culture Index Survey below:

https://www.cultureindex.com/c/9671A7

Briefly describe the position responsibilities:

Supervises a staff of up to 10 - 16 team members performing work in the outbound Shipping Department.  Plans, organizes, directs and runs the day-to-day operations to achieve daily, weekly and monthly goals.  This job requires a high school diploma or its equivalent, with a minimum of 3 years of leadership experience in a warehousing/operations environment.  The job involves supervisory responsibilities as well as some administrative responsibilities. The position will follow general guidelines as provided by the director of warehouse operations.  This position reports directly to the director of warehouse operations.

Essential Duties and Responsibilities include the following: (additional duties may be assigned)  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises the daily work of team members performing duties in the designated areas of responsibility.
• Leads the day-to-day operations in a fast-paced distribution environment.
• Oversees the work being performed in the shipping (Domestic and International) areas of the operation.
• Oversees the work being performed in the VAS (Value Added Services) areas of the operation
• Ensures work performed in areas of responsibility are meeting/exceeding Quality standards.
• Recommends improvements in processing flow in the Shipping, loading and VAS areas.  Implements approved changes.
• Acts as key contact for Customer Service communications.
• Trains individuals working in the designated areas of responsibility.
• Ensures productivity standards are met.
• Assists in the professional development of team members.
• Ensure work is being done in a safe manner.
• Ensures team members comply with policies and procedures.
• Assists in planning and implementing improvements in all areas of involvement.
• Covers for peer Supervisors as needed.
• Coaches team members, completes disciplinary action, when necessary, conducts performance reviews and assists in interviewing and selecting new team members.
• Coordinates with other Supervisors to ensure daily, weekly and monthly distribution center goals are being achieved.
• Other duties as assigned.

Competencies:  

To perform the job successfully, an individual should demonstrate the following competencies:

Accountability /Adaptability Accepting responsibility that results in anticipation or prevention of problem areas , and problem solving inside and outside the department or organization. Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. 

Analytical- Independently collects and researches data. Uses intuition and experience to complement data. Recognizes relationships of operational data and recognizes discrepancies and misinterpretations.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Customer Focus - Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs; and giving high priority to customer satisfaction and customer service.

Integrity/Professionalism – Behaving ethically (doing the right thing) and acting fairly; Treats others with honesty, fairness and respect; Makes decisions that are objective and reflect the just treatment of colleagues; Takes responsibility for accomplishing work goals and accepts responsibility for decisions and actions. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Judgment/Decision Making - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate decision-making process; makes timely decisions. Drawing correct and realistic conclusions and making timely decisions based on available information.

Leadership/Teamwork – Counseling and coaching employees; Focuses team effort and enthusiasm on goal attainment; Recognizes contributions and achievements of all types; Sets an example for others by acting in ways that are consistent with organizational goals and objectives. Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Written/Oral Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality/Quantity Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets productivity standards; completes work in a timely manner; strives to increase productivity.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Experience and Skills

Qualifications:  

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

• High School diploma or equivalent with a minimum of 3 years of leadership experience in warehousing or operations environment. 
• College degree a plus

Language Ability: 

Ability to effectively present information and respond to questions from managers and direct reports.

Math Ability:  

Ability to add, subtract, multiply, and divide, using whole numbers, and decimals.  Ability to develop basic formula(s).

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  

To perform this job successfully, an individual should advanced computer and spreadsheet abilities.

Supervisory Responsibilities:  

Directly oversees the activities of up to 16 direct reports, being responsible for the performance of those individuals.  Responsibilities include planning, assigning and directing work, addressing complaints and resolving problems.  Will provide motivation, guidance, coaching and counseling as necessary to all direct reports.  Required to complete performance evaluations of direct reports. 

Work Environment:  

While performing this job, the employee is regularly exposed to forklifts and motorized conveyors.  The employee’s work will be performed in a non-climate controlled warehouse 85% (estimated) of the time, with the other 15% (estimated) being performed in an office environment.   The employee will be exposed to moderate noise levels. 

Physical Demands:  

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, talk or hear. The employee is occasionally required to reach with hands and arms; stoop, kneel or crouch.

The employee must occasionally lift and /or move up to 50 pounds.

Specific vision abilities required by this job include close vision and distance vision.

Job Benefits

Benefits:

• Medical, Dental and Vision Plan
• Annual contribution to your Health Savings Account. 
• Company paid short-term and long-term disability.
• Company provided $100,000 Basic Life Insurance Policy.
• 401(k) with company match.
• Costco Membership  
• Time off includes PTO, Sick Leave, Jury Duty, Bereavement, and 5 Lift the Spirit Days to give back to your community.
• Annual Community Giving Day.
• Generous product discounts.

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