Team Lead - - Fully Remote! Job at EngageCX, Remote

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  • EngageCX
  • Remote

Job Description

Join our work-from-home team.
Team Lead - 

EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Source Solutions)
Once you have applied, complete the interview process. We will reach out to you once we have reviewed your submissions with the next steps.

______________________________

Position Overview:

The EngageCX Team Lead will be responsible for individual agent performance for a team of 10-20. Must be able to guide, motivate, and coach your team to ensure calls are professional and in accordance with EngageCX’ s guidelines and procedures while creating and implementing effective customer service techniques to increase production per agent, drive compliance, and ensure accurate administrative activities.


Hours and Compensation

This full-time position works primarily Monday through Friday, 6:00 AM - 5:00 PM Pacific - 40 hours weekly.
The specific hours and compensation will be discussed during the interview.

 

EngageCX offers full-time employees the following:

Weekly direct deposits

Paid Time Off

Advancement opportunities

______________________________
Skills and Requirements:
  • Two years of previous remote call center and/or supervisory experience.

  • Proven leadership and interpersonal skills to guide, motivate, and manage a team, ensuring they meet and exceed performance goals.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities to handle stressful situations and remain calm under pressure while managing multiple tasks simultaneously.

  • Proficient in using computer systems, including call center systems, call metrics, and other relevant technologies.

  • Experience in performance evaluation, coaching, and mentoring to promote personal development within the team.

  • Pass a complete Felony and HIPPA background check. (This is at no cost to the applicant and does not include a credit check)

Equipment Requirements:

Please check your email and spam filters after you place your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview

  • Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets are prohibited)

  • Windows 10 or 11 

  • Minimum 4.0 GB of Available RAM

  • Dual ear USB headset with noise-canceling microphone. 

  • Must be hardwired to your internet using an Ethernet cord. Use of wireless, Satellite connections, or VPNs is prohibited.

  • Minimum 25 Mbps download, 10 Mbps upload, and a ping of 10 or less with 99% uptime. 

  • Laptop users must have and use an external mouse.

Not the job for you? Please share this with a friend who is interested in a work-at-home opportunity!
We hire in the following 22 states:
AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.
Applicants must provide photo identification and a valid utility bill to verify residency.

Job Tags

Full time, Immediate start, Remote job, Felony friendly,

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