EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Source Solutions)
Once you have applied, complete the interview process. We will reach out to you once we have reviewed your submissions with the next steps.
The EngageCX Team Lead will be responsible for individual agent performance for a team of 10-20. Must be able to guide, motivate, and coach your team to ensure calls are professional and in accordance with EngageCX’ s guidelines and procedures while creating and implementing effective customer service techniques to increase production per agent, drive compliance, and ensure accurate administrative activities.
This full-time position works primarily Monday through Friday, 6:00 AM - 5:00 PM Pacific - 40 hours weekly.
The specific hours and compensation will be discussed during the interview.
Weekly direct deposits
Paid Time Off
Advancement opportunities
______________________________Two years of previous remote call center and/or supervisory experience.
Proven leadership and interpersonal skills to guide, motivate, and manage a team, ensuring they meet and exceed performance goals.
Excellent verbal and written communication skills.
Strong problem-solving abilities to handle stressful situations and remain calm under pressure while managing multiple tasks simultaneously.
Proficient in using computer systems, including call center systems, call metrics, and other relevant technologies.
Experience in performance evaluation, coaching, and mentoring to promote personal development within the team.
Pass a complete Felony and HIPPA background check. (This is at no cost to the applicant and does not include a credit check)
Please check your email and spam filters after you place your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview
Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets are prohibited)
Windows 10 or 11
Minimum 4.0 GB of Available RAM
Dual ear USB headset with noise-canceling microphone.
Must be hardwired to your internet using an Ethernet cord. Use of wireless, Satellite connections, or VPNs is prohibited.
Minimum 25 Mbps download, 10 Mbps upload, and a ping of 10 or less with 99% uptime.
Laptop users must have and use an external mouse.
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We hire in the following 22 states:
AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.
Applicants must provide photo identification and a valid utility bill to verify residency.
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