Job Description

Job Description and Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

As an Information Technology Specialist II you will have the opportunity to:

• Lead and provide technical expertise in the development and maintenance of the ServiceNow platform and several modules
• Leverage IT Service Management best practices and operate the ServiceNow platform as a shared service on behalf of varied organizations across the entire organization
• Collaborate with the agency and participate in regular Stakeholder meetings to discuss upcoming changes and issues to ServiceNow to ensure adherence to DTSC governance standards
• Provide expertise on all technical questions related to the development of ServiceNow
• Lead and support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the ServiceNow platform as well as configuring custom integrations with other IT application services within the organization using RESTful APIs
• Lead requirements gathering sessions with customers to accurately design and implement workflows, edit workflows, and ensure adherence to appropriate approvals and fulfillment

Desirable Qualifications We Look For:

• Extensive experience configuring, developing and architecting the ServiceNow platform, including platform administration, managing modules, applying patches/updates, and supporting a multi-tenant/shared environment
• Deep understanding of ServiceNow modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Hardware and Software Asset Management (HAM/SAM), and Source- to- Pay(S2P), frameworks and best practices, particularly as they relate to ServiceNow configuration and governance
• Certifications: ServiceNow certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Specialist (CAS), Certified Technical Architect (CTA) etc
• Proven ability to develop and implement ServiceNow applications and modules, including designing workflows, scripting, and using integration tools such as RESTful APIs
• Experience gathering and translating user requirements into technical specifications and working solutions within the ServiceNow platform
• Demonstrated expertise in ServiceNow data management, including data quality analysis, system of record maintenance, and implementation of corrective actions
• Ability to design, generate, and maintain dashboards and reports in ServiceNow, with attention to accuracy, timeliness, and stakeholder value
• Problem-solving and troubleshooting expertise in a shared, multi-departmental IT environment, especially when managing competing priorities and constraints
• Effective communication skills, both written and verbal, to work with business and technical users, convey complex technical concepts, and drive alignment across teams
• Knowledge of ServiceNow product roadmap and capabilities, and the ability to align them with business needs and strategic objectives
• Familiarity with ServiceNow development tools and scripting languages, such as JavaScript, Glide, and Flow Designer
• Experience working in a collaborative, cross-functional team environment, particularly within government or public sector IT operations (if applicable)

You will find additional information about the job in the .

Working Conditions

A hybrid schedule may be available for this position.

Special Requirements

Statement of Qualification (SOQ) Instructions

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

The SOQ should be no more than 2 page(s) in length, be clearly written and well-organized, contain no more than (five) grammatical and spelling errors, and Arial font 12 with the questions copied above the response.

Your SOQ should address the following:

1. Describe your experience in administering and maintaining the ServiceNow platform, including how you've supported production changes, managed system updates or patches, and ensured alignment with IT governance standards. In response, highlight how you’ve collaborated with stakeholders, reviewed change requests, and supported ServiceNow as a shared service in a multi-departmental environment.

2) Describe a time when you led a cross-functional team or collaborated with stakeholders to implement a major enhancement or change to the ServiceNow platform.

What role did you play in the project, how did you manage competing priorities or constraints, and what was the outcome?

3) Give an example of how you reviewed and improved another developer’s work on the ServiceNow platform. What issues did you identify, how did you address them, and how did you ensure coding standards or platform stability were maintained?

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

Electronic applications submitted through your CalCareer Account are highly recommended . If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

For mail-in or drop-off applications, please include JC# 481252 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer. 

Foreign Degrees

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

Foreign education credential evaluation services can be found .

DO NOT include any confidential information in your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc .).

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.

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