Service Desk Analyst I Job at Alfa Insurance, Montgomery, AL

VkVvWGhCMzhwbFpKZnUxdjB6YU02MWtTS3c9PQ==
  • Alfa Insurance
  • Montgomery, AL

Job Description

Monday – Friday hours vary between 7:00 a.m. – 5:30 p.m. for a 40-hour work week. Periodic travel, weekend support, remote work, and overtime may be required.

Responsibilities

  • Provide first level support for PC, LAN, WAN, printers, AS400, web, mainframe, hardware, and software problems for Home Office, Sales Office, Claims Offices, and some Alfa affiliate offices.
  • Provide excellent customer service and timely resolution to customer issues and problems by following departmental standards for service.
  • Attend technical training courses, if offered, and pass or attempt an exam associated with course.

QUALIFICATIONS

  • Bachelor’s degree or at least 2 years’ work experience preferred.
  • A+ certification or equivalent experience/training preferred.
  • Windows 11 and Microsoft Office knowledge desired.
  • A broad range of network and desktop knowledge is highly desirable.
  • Excellent customer service and problem-solving skills.
  • Strict punctuality and attendance policy are required.

Job Tags

Work experience placement, Home office, Monday to Friday,

Similar Jobs

CalOpps

Bus Driver Trainee (Part-Time) (20561152) Job at CalOpps

 ...with disabilities?Then we want to hear from you!Details:~Part-time regular position, must be willing to work varied hours...  ...events and activities, andmany additionalbenefits including:~Retirement/Pension:~2% @ 55 CalPERS formula for Classic members (includes... 

South Dakota State Government

Motor Carrier Inspector Job at South Dakota State Government

 ...Time position with the Department of Public Safety. For more information on the Department of Public Safety, please visit . Motor Carrier Inspections is a Division of the South Dakota Highway Patrol. This position will perform regulatory and enforcement activities.... 

Care Options for Kids

Pediatric Home Care Licensed Practical Nurse (LPN) Job at Care Options for Kids

 ...Pediatric Home Care Licensed Practical Nurse (LPN) at Care Options for Kids summary: As a Pediatric Home Care Licensed Practical Nurse (LPN) at Care Options for Kids, you will provide specialized, one-on-one medical care to children in the comfort of their homes, fostering... 

Johnson & Johnson

Regulatory affairs specialist Job at Johnson & Johnson

 ...for humanity.?Learn more at Job Function: Regulatory Affairs Group Job Sub Function: Regulatory Affairs Job...  ...for a Regulatory Affairs Specialist (Remote) - Shockwave Medical to join our team located in Santa Clara, CA and Remote US .... 

Nawy Real Estate

Senior Data Analyst Job at Nawy Real Estate

 ...Nawy Proptech is seeking a highly motivated and talented Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will play a key role in leveraging data to drive strategic decisions and improve business performance. You will be responsible for analyzing,...