Service & Support Engineer Job at Horan Hiring Solutions, LLC, Louisville, KY

WEVrVGh4bjlvMUpDZCt0dDFUNkE3VmtY
  • Horan Hiring Solutions, LLC
  • Louisville, KY

Job Description

Job Summary:

  • Provide technical support for customer service contracts (phone and/or on-site).
  • Manage service phone calls and support Technical Writers with project deadlines.
  • Perform additional controls engineering work as needed, including:
    • Research and estimating support.
    • Component selection, network design, and panel design review.
    • Device troubleshooting, PLC and HMI programming.
    • On-site installation, debugging, and after-sales support.

Essential Functions:

  • Provide timely technical support for customer system issues (phone or on-site).
  • Input service call reports for records and billing in a timely manner.
  • Understand AC/DC control systems.
  • Manage service calls and phone assignments.
  • Use computer software for design engineering and PLC programming.
  • Troubleshoot systems and communicate status clearly (verbally and in writing).
  • Assist project management with technical questions and issues.
  • Develop and review electrical diagrams, correcting errors when needed.
  • Ability to read and understand schematics of electrical control systems.
  • Contribute effectively to project teams.
  • Communicate with customers to troubleshoot system issues.
  • Collaborate with team members and maintain clear communication with the Administrative Coordinator.
  • Available for alternating weeks of on-call service; will carry the on-call phone during those weeks.
  • Perform other responsibilities as needed.

Required Knowledge, Skills, and Abilities:

  • Proficiency in multiple programming languages and PLC control device networks.
  • Willingness to attend training and obtain certifications in relevant control technologies.
  • Knowledge of controls, material handling, water/wastewater systems, and manufacturing.
  • Strong organizational skills, multitasking ability, and attention to detail.
  • Ability to work independently and as part of a team.
  • Critical thinking and problem-solving skills.
  • Self-starter with strong analytical abilities.
  • Excellent verbal and written communication skills.
  • Willingness to travel and work non-business hours as needed.

Experience Required:

  • PLC programming, debugging, and commissioning.
  • System troubleshooting.
  • Plan/hardware design.
  • AutoCAD (AutoCAD Electrical preferred).
  • Microsoft Office Suite.
  • Basic knowledge of electrical equipment and local building codes (UL508a, NEC, NFPA).

Experience Preferred:

  • Preferred experience in BHS and/or conveyor/material handling industry, specifically in providing technical support and troubleshooting.
  • Hands-on mechanical and electrical capabilities.
  • Troubleshooting experience.
  • Experience with AutoCAD Electrical.
  • Working knowledge of Rockwell PLC and HMI products (additional PLC brand experience is a plus).
  • Material handling knowledge.
  • Understanding of VFDs, servos, sensors, and vision systems.

Education, Experience, and Qualifications:

  • Bachelor's Degree in Engineering (EE, EET, or CECS preferred) or 1-2 years of related experience.
  • Legally authorized to work in the U.S. (sponsorship considered for the right candidate).
  • Ability to obtain airport security clearance.

Work Environment:

  • Works in office when not traveling.
  • Office setting and field locations.
  • Collaborative, engaging, and success-driven culture.
  • Travel up to 30%, typically for short stays of 1-3 days at a time.

Physical Demands:

  • Sitting for prolonged periods.
  • Repetitive typing/data entry.
  • Lifting up to 50 lbs.

Work Schedule:

  • Office-based when not traveling to job sites.
  • General office hours: M-F, 7 AM-4 PM or 8 AM-5 PM.
  • May require working outside standard hours to support customer needs.

Let me know if you need any further modifications! 🚀

Job Tags

Local area,

Similar Jobs

National Testing Network

Police Officer Job at National Testing Network

LONDON, CITY OF 20 S. WALNUT STREET STE.100 LONDON, OHIO 43140(***) ***-**** Updated: February 20, 2025 Classification: Police Officer Close: 4:00PM on March 31, 2025. The City of London, Ohio, is accepting applications for the position of Police... 

Reality AI Lab

Entry Level Software Developer Job at Reality AI Lab

 ...education and career growth. Our mission is to develop AI Agents that support educators and...  .... Role Overview We are seeking a Software Developer to join our lab and contribute...  ...flexible scheduling. Duration: 1-6 months, remote work setup. Diversity and Inclusion:... 

MGN Foundation

ENTRY LEVEL EVENT ASSISTANT - NO EXPERIENCE NECESSARY - NOW HIRING Job at MGN Foundation

 ...immediate start! Unable to secure a position due to lack of experience? Outgoing, enthusiastic person with a desire to succeed? If...  ...Able to start immediately Excellent communication skills Full time availability FOR IMMEDIATE CONSIDERATION APPLY NOW!... 

Infotech Sourcing

Developer, Web Job at Infotech Sourcing

 ...Job Title: Developer, Web Duration: 12 Months Hours/Week: 40.00 (No Overtime Expected) Work Location: Gap Inc., 2 Folsom, San Francisco, CA Qualifications: Technical Expertise: Proficiency in Java Spring Boot framework, including object-oriented design... 

EYA

Marketing Intern Job at EYA

 ...Position summary: EYA, an award winning residential builder/developer, is seeking a Marketing Intern to develop and maintain marketing and digital content. This internship opportunity will be an integral part of a highly collaborative marketing team focused on direct...