Service & Support Engineer Job at Horan Hiring Solutions, LLC, Louisville, KY

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  • Horan Hiring Solutions, LLC
  • Louisville, KY

Job Description

Job Summary:

  • Provide technical support for customer service contracts (phone and/or on-site).
  • Manage service phone calls and support Technical Writers with project deadlines.
  • Perform additional controls engineering work as needed, including:
    • Research and estimating support.
    • Component selection, network design, and panel design review.
    • Device troubleshooting, PLC and HMI programming.
    • On-site installation, debugging, and after-sales support.

Essential Functions:

  • Provide timely technical support for customer system issues (phone or on-site).
  • Input service call reports for records and billing in a timely manner.
  • Understand AC/DC control systems.
  • Manage service calls and phone assignments.
  • Use computer software for design engineering and PLC programming.
  • Troubleshoot systems and communicate status clearly (verbally and in writing).
  • Assist project management with technical questions and issues.
  • Develop and review electrical diagrams, correcting errors when needed.
  • Ability to read and understand schematics of electrical control systems.
  • Contribute effectively to project teams.
  • Communicate with customers to troubleshoot system issues.
  • Collaborate with team members and maintain clear communication with the Administrative Coordinator.
  • Available for alternating weeks of on-call service; will carry the on-call phone during those weeks.
  • Perform other responsibilities as needed.

Required Knowledge, Skills, and Abilities:

  • Proficiency in multiple programming languages and PLC control device networks.
  • Willingness to attend training and obtain certifications in relevant control technologies.
  • Knowledge of controls, material handling, water/wastewater systems, and manufacturing.
  • Strong organizational skills, multitasking ability, and attention to detail.
  • Ability to work independently and as part of a team.
  • Critical thinking and problem-solving skills.
  • Self-starter with strong analytical abilities.
  • Excellent verbal and written communication skills.
  • Willingness to travel and work non-business hours as needed.

Experience Required:

  • PLC programming, debugging, and commissioning.
  • System troubleshooting.
  • Plan/hardware design.
  • AutoCAD (AutoCAD Electrical preferred).
  • Microsoft Office Suite.
  • Basic knowledge of electrical equipment and local building codes (UL508a, NEC, NFPA).

Experience Preferred:

  • Preferred experience in BHS and/or conveyor/material handling industry, specifically in providing technical support and troubleshooting.
  • Hands-on mechanical and electrical capabilities.
  • Troubleshooting experience.
  • Experience with AutoCAD Electrical.
  • Working knowledge of Rockwell PLC and HMI products (additional PLC brand experience is a plus).
  • Material handling knowledge.
  • Understanding of VFDs, servos, sensors, and vision systems.

Education, Experience, and Qualifications:

  • Bachelor's Degree in Engineering (EE, EET, or CECS preferred) or 1-2 years of related experience.
  • Legally authorized to work in the U.S. (sponsorship considered for the right candidate).
  • Ability to obtain airport security clearance.

Work Environment:

  • Works in office when not traveling.
  • Office setting and field locations.
  • Collaborative, engaging, and success-driven culture.
  • Travel up to 30%, typically for short stays of 1-3 days at a time.

Physical Demands:

  • Sitting for prolonged periods.
  • Repetitive typing/data entry.
  • Lifting up to 50 lbs.

Work Schedule:

  • Office-based when not traveling to job sites.
  • General office hours: M-F, 7 AM-4 PM or 8 AM-5 PM.
  • May require working outside standard hours to support customer needs.

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Job Tags

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