Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Sales and Service Cloud Solution Advisor, you will provide expert guidance and consultation on enterprise software solutions and services within the Customer Relationship Management (CRM) domain. You will also demonstrate a willingness to stretch across the Customer Experience (CX) portfolio to effectively communicate the full customer journey, positioning additional SAP and Partner Solutions as needed. You will play a crucial role in understanding the unique needs of customers, aligning those needs with SAP's offerings, and offering strategic recommendations for implementing suitable solutions to address specific business challenges and opportunities. This role involves close collaboration with customers to analyze their existing processes and systems and to develop tailored solutions that support their business objectives within the Customer Relationship Management (CRM) ecosystem.

RESPONSIBILITIES

• Showcase expertise as a subject matter advisor in the CRM space to prospective customers and be an expert in SAP Sales and Service Cloud and associated CX AI solutions. 

• Contribute to sales and marketing events, both on-site and remote. 

• Provide support for analyst discussions and presentations in the salesforce automation (SFA) and service management domains. 

• Partner with sales, customer success, and business development teams to comprehend customer-specific sales force automation and service management requirements. 

• Support RFx programs with prospects and customers 

• Design and architect solutions aligned with customer requirements within the sales and service ecosystem. 

• Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's specific requirements. 

• Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the sales and service space. 

• Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications. 

• Stay current on sales and service cloud technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions. 

• Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products. 

• Develop and promote innovative solutions for the team, customers, and prospects. 

• Be a mentor and a coach. 

EXPERIENCE

• Minimum of 3-5 years of experience working with enterprise CRM customers in B2B as a Presales Engineer/Consultant or Solution Architect. 

• Working knowledge of Cloud, Hosted Services, SaaS/PaaS models as well as cloud-based networks. 

• Experience with knowledge management, Configure Price Quote (CPQ) processes, sales engagement solutions, call center technologies, and an understanding the relationship of Sales Force Automation and Service Management solutions with other solutions in the eco-system. 

• Demonstrated ability to present to business and technical C-suite decision-makers. 

• Technical architecture, integration, and security expertise would be advantageous. 

• Proven capability to manage virtual as well as in-person customer meetings. 

ABOUT SAP CUSTOMER EXPERIENCE

SAP’s Intelligent CX strategy is to provide differentiated, industry-tailored CX solutions which are AI-powered and targeted at complex, enterprise use-cases to unlock value for our customers and expand opportunities for the broader SAP portfolio. SAP’s Intelligent CX solutions are:

• Industry-Tailored – Industry-specific functions and workflows to meet your most critical business needs. 

• Insightful – Embedded AI  automates processes, for in-depth insights, and increased efficiency. 

• Connected – Connect business processes end-to-end with full integration across your SAP applications. 

• Adaptive - Modern, cloud-native solutions that enable agility, adaptability, and scalability.

With Intelligent CX, companies can understand their customers in the right context so the organization can protect the customer’s information, personalize the customer engagement, and more effectively sell to and service the heart of their business, their customers. Our cloud-based solutions help our customers in the following ways: 

• Equips businesses with robust tools to create and oversee online storefronts, deliver tailored shopping experiences, manage product catalogs, and enhance the purchasing journey for customers. 

• Empowers businesses to efficiently process and fulfill customer orders, manage inventory, and track order status from placement to delivery. 

• Enables companies to gather, organize, and analyze customer information from various sources, providing valuable insights for strategic decision-making. 

• Offers automation tools for marketing processes, including email campaigns, lead scoring, and social media management, to engage and nurture potential customers effectively. 

• Enables seamless management of the sales pipeline, customer orders, and after-sales service, ensuring a smooth and holistic customer experience. 

• Automation of time-consuming tasks, predictive analysis of data from across the enterprise, personalized approach to all customer interactions. 

By harnessing SAP's CX solutions, businesses can streamline customer interactions, enhance satisfaction, and drive revenue growth. With a focus on delivering personalized and seamless experiences, SAP's CX solutions empower companies to build enduring and impactful relationships with their customers. 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.   

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132,000 - 281,400(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Requisition ID: 409866 | Work Area:Presales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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