Senior Manager, Business Operations eCommerce, CX Operations, LocalFinds Job at Walmart, Bentonville, AR

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  • Walmart
  • Bentonville, AR

Job Description

**Position Summary...** Are you ready to shape the future of local shopping on one of the worlds largest retail platforms? The LocalFinds team at Walmart is on a mission to revolutionize how customers discover and engage with local products and businessesoffering seamless experiences from first click to final checkout. As a key driver of this innovative program, youll own the operational excellence of the LocalFinds customer journey, build data foundations that power catalog and search, create compelling seller hub pages, and ensure end-to-end site enablement. Working cross-functionally, youll leverage analytics, user insights, and best-in-class processes to deliver a cohesive, customer-centric site experience that empowers local sellers and delights customers nationwide. **What you'll do...** About Walmart LocalFinds The LocalFinds team is on a mission to revolutionize the shopping experience for customers seeking local products and businesses on Walmarts platforms. We are dedicated to building and scaling innovative ways for customers to discover and engage with local sellers seamlessly. You will be successful if you + Excel at cross-functional collaboration, communicating effectively with diverse teams to align on goals and deliver seamless customer experiences. + Demonstrate strong analytical and data-driven decision-making skills, using metrics and insights to optimize site performance and user journeys. + Thrive in a fast-paced, evolving environmentmanaging multiple priorities with attention to detail and a commitment to operational excellence. + Bring a strategic mindset, capable of seeing the big picture while also diving into the details to ensure flawless execution. + Have a passion for local products and entrepreneurial ecosystems, continuously innovating to enhance the local shopping experience. Youll make an impact by + Owning the operational strategy for LocalFindsbuilding data foundations, driving catalog integration, and ensuring end-to-end site enablement. + Leading the development and optimization of the LocalFinds Hub and Seller Pages, including layout testing, feature enhancements, and geo-fenced merchandising. + Monitoring site health and performance, interpreting key metrics to inform product updates and influence internal stakeholders. + Streamlining processes and workflows to embed best-in-class practices across the team, elevating the overall customer and seller experience. + Acting as the primary liaison between LocalFinds and other Walmart teams, unifying strategy, execution, and communication across the organization. Minimum Qualification: + Bachelor degree in related field or equivalent experience in Business or related field + Previous experience in consumer-focused, eCommerce environment + Understanding of site metrics and levers + Analytical and process-oriented, comfortable making data-driven decisions Preferred Qualification: + 8+years related experience in Merchandising, Site Merchandising, or related field + MastersDegree in Business or related field + 4+ years demonstrated experience managing a team + 6+years of experience in consumer-focused e-commerce environment + Strong customer obsession focused on building the right site experience for our customer + Ability to set clear team objectives and performance measures + Abilityto select and develop a team of future leaders + Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary + Assertive, adaptable and demonstrates initiative At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. ‎ ‎ ‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. ‎ For information about PTO, see . ‎ ‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. ‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. ‎ For information about benefits and eligibility, see One.Walmart ( . ‎ Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00 ‎ Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00 ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Additional compensation includes annual or quarterly performance bonuses. ‎ Additional compensation for certain positions may also include: ‎ ‎ - Stock ‎ ‎ **Minimum Qualifications...** _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Bachelor's degree in information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area OR 7 years' experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area. 2 years' supervisory experience. **Preferred Qualifications...** _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area **Primary Location...** 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Job Tags

Holiday work, Full time, Temporary work, Part time, Local area,

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