The primary role of the Senior iBuyEfficient Implementation Specialist is to set up and train customers to effectively utilize the iBuyEfficient eProcurement software system to source products from Avendra’s key contracted online-suppliers, while adhering to the client’s rules for system utilization. As LMS Administrator, they create and maintain our eLearning content library and advise on all LMS related tasks working across multiple departments to ensure the successful delivery of eLearning content to all customers. This position also participates in special assignments designed to position the department as an eCommerce operational center of excellence.
Position Reports to Director, eCommerce Operations
Primary Responsibilities
• As Learning Management System Administrator:
o Develop and maintain published eLearning content using Articulate Storyline software.
o Lead cross-functional groups to create or update eLearning content and meet the delivery goals as set by the departments.
o Create and maintain LMS administration documentation (how-to guides and job-aids)
o Support stakeholders who rely on the LMS system to distribute eLearning content
o Construct and optimize LMS SQL statements to automate custom eLearning content distribution.
o Quickly identify and resolve concerns from customers or associates, and escalate issues as needed to ensure quick resolution.
• As Senior iBuyEfficient Implementation Specialist:
o Perform weekly supplier catalog offer and custom report delivery processes.
o Provide internal support and closely collaborate with the eCommerce team to expedite set up and user access to ibuyefficient.com.
o Maintain knowledge and mastery of all department-approved software utilities: iBuyEfficient, iBAU, Articulate Storyline, eRM, Wrike, TraCorp.
o Assist with training and development of new eCommerce Department associates.
Secondary Responsibilities
• Assist with various company-wide projects, including UAT testing of iBE new features.
• Process iBuyEfficient setup change request in all required systems (Wrike, iBAU, CP, etc.)
• Assist all associated with LMS or technology related question or concerns.
• Promptly notify stakeholders of unit level issues through the established escalation process
• Wrike: Ensure tasks, hours logged, and progress checklists are updated consistently.
Primary Competencies
• Functional/Technical Skills
• Planning and Organization
• Problem Solving & Analytical Skills
• Effective Written and Oral Communications
• Relationship Building
• Quality & Continuous Improvement
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role spends a large of portion of the time visiting customer and/or supplier facilities which could include loading dock and/or warehouse environments.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Role Requirements
• Excellent oral and written communication skills.
• Ability to explain technical information to non-technical persons.
• Proven analytical skills with attention to detail.
• Strong problem-solving skills.
• Excellent Outlook, Excel, and Webinar presentation skills.
• Excellent personal organizational and time management skills.
• Ability to work both independently and as part of a team.
• Effectively multitask and prioritize multiple on-going projects and tasks.
Overnight Travel Requirements. Type: All modes of transportation, percentage up to 10%, length: 1-2 nights
Years of Relevant Experience. 3-5 years of experience
Education Requirements. BS/BA in relevant field or equivalent years' experience
COMPENSATION: The hourly rate or salary range for this position is $80,000 to $90,000 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information
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