Job Summary
This role requires a strategic mindset, and a deep knowledge of all Human Resources matters, focusing on Employee Relations. The ideal candidate is an experienced HR Professional who will manage complex employee relations matters across multiple restaurant locations in five states. Reporting directly to the VP of Human Resources, this individual will lead HR objectives and significantly contribute to the department’s ongoing development. They will demonstrate a strong blend of expertise, drive, ethics, and genuine care. A passion for people’s development, growth, content creation, coaching, and teaching is essential.
Skills & Competencies
• Strong knowledge of federal, state, and local labor laws and regulations.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in HR software and Microsoft Office Suite.
• Proven ability to manage complex employee relations issues with sensitivity and confidentiality.
• Strategic thinking and ability to align HR initiatives with business goals.
• Passion for employee development, coaching and mentoring.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced and dynamic environment.
• Ability to create and conduct training & development programs for levels of staff.
• Bilingual in Spanish, both written and oral, is strongly preferred.
Key Responsibilities
• Function as a strategic partner and trusted advisor to the VP of Human Resources.
• Serve as the primary point of contact for employee relations issues, including conflict resolution, disciplinary actions, and performance management.
• Conduct thorough and timely investigations into employee complaints and workplace issues, ensuring compliance with company policies and legal requirements.
• Develop, implement, and enforce HR policies and procedures to maintain a fair and consistent approach to employee management.
• Design and implement programs that promote employee development and career growth. Provide training and support to restaurant managers on HR best practices, employee relations, people development and compliance matters.
• Create and deliver engaging training content, workshops, and coaching sessions to enhance the skills and knowledge of our employees. Provide ongoing support and mentorship to foster a culture of continuous learning and improvement.
• Ensure compliance with all federal, state, and local labor laws and regulations. Oversee compliance and reporting requirements with the applicable provisions of EEO, ADA, FLSA, Equal Pay Act, ERISA, DOL, DFEH, HIPAA, COBRA, OSHA, and other regulatory requirements.
• Track and analyze HR metrics to identify trends and areas for improvement in employee relations.
• Work collaboratively with the HR team and other departments to support organizational goals and initiatives.
• Active participant in the entire employee lifecycle process, including recruitment, onboarding, development, and offboarding.
• Manage talent development through enhancement plans and succession planning.
• Supervise and mentor more junior HR team members enhancing their growth.
• Supervise performance management processes and employee engagement surveys.
• Manage and support employee recognition and company philanthropic objectives.
• Supervise and assist with the leave of absence process and communication.
• Work with field leadership to improve and increase business agility. Provide direct support to the Restaurant Support Center office with all HR functional needs.
• Develop and implement strategic HR plans that align with the company’s goals and objectives.
• Lead and manage change initiatives, ensuring smooth transitions and minimal disruption to the organization.
• Develop and implement crisis management plans to address potential HR-Related emergencies. Provide guidance and support during crises to ensure the well-being of employees and the continuity of business operations.
• Performs other duties as assigned.
Qualifications
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field is required.
• Minimum of 7 years’ experience in HR roles, with a focus on employee relations, talent management, and strategic HR experience in hospitality or related industry across multiple locations and states.
• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification is preferred.
Company Overview
Welcome to Out West Restaurant Group Inc, where we bring the spirit of the Outback to life! Proudly voted Franchisee of the Year in 2022 by the International Franchise Association (IFA), we are the largest franchise operator of Outback Restaurants in the US. With 74 locations across Arizona, California, Colorado, Nevada, and New Mexico, we are dedicated to delivering exceptional dining experiences to our guest.
Our secret sauce? It is our Principles & Beliefs: Hospitality, Quality, Sharing, Fun, Judgment, and Courage. These values create a vibrant workplace for our amazing Outbackers. Join us, and let’s make every meal an adventure!
Benefits
• Competitive salary and comprehensive health insurance plans
• This role follows a hybrid work model; however, employees should be prepared to return to fulltime, in-office work at any time based on business
needs.
• Flexible work hours
• Early wage access
• Medical, dental, and vision coverage
• Short-term and long-term disability
• Term life and AD&D insurance
• Employee assistance program
• Paid time off – Vacation, Sick Time, and Holidays
• 401k retirement plan
• Free meals and other fun perks
Physical Requirements
• Ability to move around office settings.
• Ability to remain seated for extended periods while working at a computer.
• Occasionally bending, reaching, twisting, stooping, lifting, carrying, pushing, or pulling objects weighing up to 20 pounds.
Equal Employment Opportunity
Out West is an equal employee opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, marital status, genetic information, protected veteran status, or other factors protected by law.
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