Job Description

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

In this role, you will travel to customer locations to provide service, maintenance and installation provide for equipment in the field. Their duties include installation, troubleshooting and repairs. Ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.

Work Location includes: Escondido, CA 92025 and up to a 20 mile radius



Your role in our future

• Install, configure, service, or upgrade equipment at customer locations, including hardware and software components.

• Diagnose and troubleshoot technical issues, test equipment, and identify solutions to ensure optimal functionality.

• Provide training, guidance, and technical recommendations to customers for proper operation and maintenance of products.

• Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment for service calls.

• Communicate effectively with customers during service calls, document technical issues for escalation, and evaluate opportunities for additional products or services.

Your profile

• High School Diploma/GED or equivalent work experience, with 2-4 years in electrical/mechanical installation, troubleshooting, and repair.

• Strong technical aptitude, including the ability to diagnose and repair complex equipment, read technical diagrams, and work independently.

• Excellent communication and customer service skills, with the ability to collaborate across teams and resolve issues effectively.

• Strong organizational skills, attention to detail, and adaptability to shifting priorities; able to lift/move 55lbs with or without accommodation.

• Valid driver’s license with a clean driving record and willingness to travel up to 80% to customer sites.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.


Harness your passion for technology. Apply now.

#LI-NB1

This position has an hourly pay range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

• This includes being an Affirmative Action Employer in the United States.

People. Connected.

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