Remote Customer Success Manager Job at Mural, Remote

VmtVUmdSMzVwMWhNZXV4dTFEZUE1VkVTSUE9PQ==
  • Mural
  • Remote

Job Description

Our EMEA Customer Success team is dedicated to supporting all Enterprise customers throughout the region. The core focuses of our team include enablement, business reviews, and discovering use cases & value. Customer Success Managers (CSMs) assist customers in collaborating and innovating to enhance retention rates, usage, and secure business sponsors. The team works closely with Sales, Marketing, Support, and other departments within Mural to engage with customers on a large scale.

YOUR MISSION

You’ll serve as a strategic partner to your portfolio of ±60 customers (various sizes, industries, segments, and geography across Europe) through critical phases of the customer lifecycle (onboarding, adoption, risk mitigation, growth) to maximize utilization and proactively drive outcomes. As a trusted advisor, you will provide best practices and use case recommendations that deliver success. You will serve as the voice of the customer across product, marketing, and engineering and partner with sales and consulting to increase retention and uncover growth opportunities. Prioritization, together with your sales counterparts and using the customer health scores will be critical for your success.

WHAT YOU’LL DO

  • Oversee a portfolio of ±60 customers to maximize utilization and proactively drive outcomes
  • Be a Mural and change expert by spotting opportunities and running enablement to drive utilization and adoption
  • Monitor customer health scores, data and triggers and your account knowledge to identify risk and create mitigation plans
  • Keep account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight
  • Advocate for your customers internally by sharing success stories and feedback
  • Conduct discovery sessions to uncover business goals, sponsors, success metrics, use cases, and impact
  • Uncover and cultivate meaningful executive relationships across multiple business units by leveraging your expertise as a strategic partner
  • Work closely with your Sales counterparts on account strategy to ensure renewal and identify growth opportunities
  • You’ll be innovative, collaborative, and agile in your approach

WHAT YOU’LL BRING

  • 3+ years of work experience in customer-facing roles at a SaaS or consulting company
  • Confidence and experience engaging with customers of all seniority levels and professions (like R&D, Sales, Marketing, etc.)
  • Proven experience in handling many customer engagements at the same time, prioritizing and scaling your plays and keeping account information up to date
  • Proactivity and persuasiveness to move things forward, hold stakeholders accountable when needed, and deliver outcomes.
  • Strong analytical and problem-solving skills with a willingness to solution and share ideas

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Jobicy job ID: 113569

Job Tags

Full time, Work experience placement,

Similar Jobs

Scotiabank

Director, UST Repo Trader Job at Scotiabank

 ...performing culture. Title: Director, Repo Trader Global Banking and Markets Global Banking and Markets (GBM) is a leading...  ...to communicate effectively to various groups including back-office, mid-office, and sales. Series 7 & 63 required, Series 24 an... 

HSM

Marketing Intern Job at HSM

 ...Join Atlantic Automation Company as a Marketing Intern and help drive innovative marketing...  ...Red Box Tools and Power solutions. This internship offers a unique opportunity to gain hands...  ...media management, content creation, and digital marketing while contributing to the... 

Designer Brands (DSW, Camuto Group)

DSW Store Supervisor Job at Designer Brands (DSW, Camuto Group)

 ...General Summary The Store Supervisor assists and performs the following functions alongside store management: customer service,...  ...business hours)Proficiency in basic computer use, including Microsoft Office Experience Minimum 2 years retail experience Some... 

Portland Timbers SC

Videographer Job at Portland Timbers SC

 ...The Portland Timbers are looking for a Videographer who desires to work in soccer and has a demonstrated ability to craft compelling video content. The ideal candidate is a sports enthusiast with a talent for filming, editing, and crafting stories. A significant aspect... 

AA Asphalting, LLC

Class A Dump Truck Driver Job Job at AA Asphalting, LLC

Class A Dump Truck Driver JobWith over 35 years of experience, AA Asphalting has become the largest Asphalt and Concrete Restoration Company in the Pacific Northwest. Our customers include Public Utilities, General Contractors, Government Agencies, Private Businesses...