Job Description

Summary

Performs general administrative duties for the Police Patrol division, as well as enters and approves offense and accident reports in the computer system; assists the public and other agencies by responding to requests for records and information; greets the public in person and by telephone regarding police matters and prepares correspondence.

This position is a non-exempt hourly position with a starting rate of $17.43 per hour.

The selected candidate's offer of employment will be contingent upon passing several pre-employment screenings. This includes the required submission of a TCOLE (Texas Commision of Law Enforcement) Civilian Employee Personal History Statement and pass a national fingerprint-based background check.

Required Certificates, Licenses, Registrations

Certification as a Notary Public, or ability to obtain within 90 days after hire. A valid Texas driver's license is required. Must be TLETS (Texas Law Enforcement Telecommunications System) certified, or the ability to obtain within 6 months after hire.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists with answering phone calls and serves as back up to the Investigations Administrative Assistant in their absence;
• Greets public with diplomacy and tact, providing assistance;
• Works with volunteers/Citizens on Patrol personnel;
• Types and prepares memos and correspondence;
• Daily review of accident reports for accuracy, scans completed reports into computerized system for online citizen retrieval, and maintains accident report binders;
• Daily entry of handwritten and electronic citations/warnings into current Records Management System, including notifying proper agencies; and completing all necessary fields for racial profiling reporting;
• Processes requests for reports, including making copies of accident reports, receiving money, and issuing receipts;
• Receives phone calls from the public and other agencies, providing assistance and information;
• Verify in-car and body camera video protection is released when court dispositions are received; verify videos are no longer needing protection from purge;
• Verify in-car and body camera videos are tagged with proper tag, protected for court processing;
• Processes repossessions that come in to claim property, notify proper authorities, and maintain vehicle repossession logbook;
• Ensures cases are prepared for court, including gathering video evidence, and submitted to the appropriate court or agency;
• Notarizes paperwork as needed;
• Assists in preparing/reviewing monthly statistical information;
• Assists with records retention, including general filing and scanning;
• Maintains a high level of confidentiality when handling communications and documents within and outside the department; and
• Sustains a consistent degree of flexibility for cross training with other staff/departments, to assist or perform additional administrative or clerical duties.

Supervisory Responsibilities

This is a non-supervisory position.

Education and/or Experience

High school graduation or its equivalent; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Knowledge Of

Must have knowledge and application of providing courteous and professional telephone etiquette; proficiency in computers and various programs; and standard office practices and procedures. A high level of proficiency in both Microsoft Word and Excel is required.

Skill/Ability To

Operate computers, including performing word processing functions; read and understand manuals, letters, and memos; write professional letters, memos, and relay accurate telephone messages; operate office equipment, such as copy and fax machines; communicate effectively, both in person and over the phone; and establish and maintain effective working relationships.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk; and the employee may be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The employee has frequent contact with other employees in the assigned department, may be required to interact with employees outside of the department, and must remain calm and professional in tense, emotionally charged, and stressful situations. The employee is frequently required to change tasks and to perform tedious, exacting work. The employee may face difficult and stressful situations and may be required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, and to work closely with others as part of a team. The noise level in the work environment is usually moderate.

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