Job Description

We seek a hard-working team player to join our growing company as a a Customer Experience Representative. You will work alongside fellow team members to wow our customers every day.

JOIN OUR TEAM AS A CUSTOMER EXPERIENCE REPRESENTATIVE!
Are you a master of communication with a passion for customer satisfaction? A-1 Concrete Leveling in Cincinnati/Northern Kentucky wants you to be a part of our team! As a Customer Service Representative, you'll be the friendly face (and voice) of our nationally recognized franchise, specializing in concrete care.
This is primarily a work from home position with flexible hours, with occasional days at our office located in Oakley, OH. Knowledge of the Greater Cincinnati and Tri-state area, a plus.

Daily Responsibilities:

Customer Qualification: Utilize our CRM by Service Bridge, your training and other tools to qualify potential customers based on specified criteria.
Customer Communication: Engage with customers via phone, email, text or chat to provide assistance, resolve inquiries, schedule estimates and book business.
Accurately record and update customer information in our CRM by Service Bridge.
Team Communication: Collaborate with team members, providing updates on customer interactions and scheduling – often in real time
Problem Solving: Address customer issues promptly, escalate complex cases as needed, and provide effective resolutions.
Run reports regularly to follow up on estimates, payments and track scheduled vendor partner projects.

Requirements:

Availability Monday – Friday 8 am – 5 pm (part time schedule to be arranged)
Excellent communication and interpersonal skills.
Teamwork mentality.
Strong problem-solving abilities.
Proficient in Microsoft Excel
Highly organized and good multi-tasker.
Ability to thrive in a fast-paced environment.
Previous customer service experience preferred.

Join us in delivering exceptional service and building lasting customer relationships! Apply now to join our dynamic team at A-1 Concrete Leveling!

Job Tags

Part time, Work at office, Flexible hours, Monday to Friday,

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Part Time Customer Experience Representative Job at A1 Concrete Leveling, Cincinnati, OH

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