Job Description
Office Specialist Job ID: 283232
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary: * About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .
Location Augusta University-
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information Testing & Disability Services is a unit of the Division of Enrollment and Student Affairs. Our office provides a reliable, convenient, and accessible location for students, faculty, staff, and members of the community to obtain a variety of services at Augusta University. Our mission is to ensure that all qualified students with disabilities receive equal access to educational opportunities. We also provide a location for all interested parties to receive and participate in standardized testing related to the pursuit of an education and career advancement.
Job Summary Primarily assists Testing and Disability Services with the operation of the health sciences office in the Greenblatt Library. Includes answering phones and emails, scheduling appointments, and greeting students and guests. Provides direct assistance and schedules testing appointments for both faculty and students. This position is responsible for supervising accommodated tests for students with disabilities most often on the health sciences campus. This position is responsible for coordinating test dates and test times with faculty and for converting tests into accessible formats when necessary.
Responsibilities The duties include, but are not limited to:
COORDINATRE TESTING CENTER: Coordinates, schedules, proctor exams and test supervision (which requires certification with specific test companies) in addition to all students using the Disability Testing Center for Health Sciences students in the Greenblatt Library. Coordinate testing and other needs of students with disabilities with faculty and academic departments. Reformat exams and other academic materials for exams and academic requirements using assistive technology. Assists with test proctoring and test supervision (which requires certification with specific test companies/vendors).
ADMINISTRATIVE DUTIES: Maintains student and administrative files. Prepares correspondence and other materials for Director and other staff. Answers the phone and vanity email account(s), manages student, faculty, and general correspondence, schedules appointments, and assists with general questions related to disability services and tests supervised.
CUSTOMER SERVICE: Greets and assists customers both internal and external. Listens and assists all students with any problems that may arise which affect testing accommodations and determine the best possible solution while providing the best customer service. Provides customer service support to all faculty as it applies to the student body, makes our office accessible to all students and faculty. Schedules appointments as needed for Director, Assistant Director, and Disability Service Specialists and Disability Coordinator for students, faculty, and the general public both internal and external.
PROVIDE TRAINING & SUPERVISION OF STUDENT WORKERS: Provides training and supervision of student workers in both locations of Testing and Disability Services. This includes coordinating with Financial Aid and Career Services to meet required financial management, Federal Work Study and Student Worker regulations, and entering and maintenance of required information into PeopleSoft regarding. Complete all hiring of Federal Work Study and Student Workers including, but not limited to, posting, hiring, training, scheduling, assigning tasks, as well as completing terminations, raises, performance evaluations, etc.
OTHER DUTIES: Assists Director, Assistant Director, and other staff with other duties as assigned.
Required Qualifications Associate's degree from an accredited college or university in a related field OR High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization and at least three years of experience in office support positions.
Preferred Qualifications Experience in higher education preferred.
Knowledge, Skills, & Abilities KNOWLEDGE Proficient in Microsoft Office and other computer software/databases
SKILLS Excellent communication skills are required to interact with students that have disabilities
Excellent interpersonal, customer service, written and verbal communication skills
Strong organizational skills
ABILITIES Ability to multi-task and knowledge of modern office equipment
Ability to maintain confidentiality and protect the privacy of students
Ability to resolve issues for students and faculty in a professional and timely manner
Ability to be attentive, detailed, perform duties accurately and team oriented
The person in this position will interact with students, both with and without disabilities, on a daily basis. There will be frequent interaction with parents, faculty and staff. Interactions will focus on providing assistance with appointments and to coordinate test needs with students and faculty.
Shift/Salary/Benefits Shift: Days; Monday - Friday
Pay Band: B3
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Consider applying with us today!
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Job Tags
Full time, Temporary work, Work at office, Holiday work, Shift work, Monday to Friday,