Job Description

Job Summary

Assist riders in loading and unloading coaster cars and provide them with instruction on safety protocols and the proper use of ride.

Essential Duties and Responsibilities

• Start up and shut off mountain coaster as instructed by manager.
• Provide guests with instruction how to load and control their car.
• Familiarize guests with all safety equipment used on the ride.
• Observe and assist guests if they have difficulties using the ride.
• Ensure that guests are using the ride properly and safely.
• Check wristband ensuring it's current and valid.
• Collect appropriate tokens from each driver or rider.
• Verify guests meet the age, weight and height requirements of ride.
• Maintain loading and unloading ramps at required specifications.
• Inspect tracks, cars, and safety equipment and record findings.
• Perform guest evacuations off ride when necessary.
• Complete daily log books or other required paperwork.
• Tag cars in need of repair and place in designated area.
• Perform routine maintenance on cars, including cleaning & inspections.
• Report ride related accidents or injuries to manager immediately.
• Report malfunction or other repair concerns to manager immediately.
• Assist maintenance with trouble shooting when requested.
• Coaster Operators may cross train as a lift attendant.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing outstanding customer service.
• Must follow company procedures for maintaining a safe workplace.
• Must pay attention to detail and have an extreme dedication to safety.
• Must have a friendly and fun disposition and connect with guests.
• Must enjoy working with children and be comfortable with large groups.
• Must pass mountain coaster training session prior working at ride.
• Communicate clearly using 2 way radios.

Core Competencies

• Adhere to company policies & procedures maintaining strong work ethics.
• Teamwork: Interact with team members effectively put company goals first.
• Friendly Service: Treat people courteously and respond in a helpful manner.

Physical Demands

• Must be physically fit and able to lift up to 50 lbs.
• Must be able to stand, bend, climb, lift, reach, and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be comfortable working outside in all weather conditions.

Requirements

Shift Requirements:

• Weekend and holiday shifts may be required.

Age Requirements:

• Applicants must be at least age 18 for coaster operator position.
• Applicants must be at least age 18 for coaster attendant position.
• Attendants have restrictions as to which duties they may perform.

Other Requirements:

• Cori background check required prior to being hired & then annually.

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