Job Description

Middle Salesforce Business Analyst Description

We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.

The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.

Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
• Collaborate with stakeholders to document major features and functionalities as EPICs
• Adjust the backlog regularly in response to new priorities or implementation feedback
• Analyze different user types (personas) interacting with the platform
• Map out each persona’s specific needs, behaviors, and expectations to platform features
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with architects and development teams to define Business Process Architectures at two levels
• Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
• Provide consultative support for BP architecture configurations using best practices
• Decompose EPICs into manageable user stories detailing necessary features and functions
• Define clear acceptance criteria for each user story to aid testing and validation
• Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

Requirements

• At least 2  years of Salesforce experience
• Proficiency in preparing requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher

We offer

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home

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