Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

We are looking for an Operations Consultant to support our McOpCo (company-owned) restaurants. They will be responsible for providing leadership, coaching, and strategic direction to their restaurant teams through people development and improved restaurant operations. They will also be responsible for maximizing the long-term sales/profits of each restaurant and delivering outstanding Quality/Service/Cleanliness (QSC) along with customer experience.

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Demonstrating McDonald’s values and leadership behaviors to build positive business relationships with key customers, including Operations Manager, Restaurant Leadership Teams, Crew and Customers.
• Championing the McDonald’s People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew.
• Ensuring that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
• Overseeing reward and recognition programs.
• Ensuring that everyone in the restaurants have the resources that they need to get their job done properly (crew and manager schedules, uniforms, crew room, equipment, etc.)
• Adhering to policies and procedures, following up on crew and manager communications, acting on issues raised by crew and managers.
• Driving employee commitment surveys and action plans.
• Communicating and executing on our wage and review program for crew and managers, ensuring performance review process is taking place.
• Encouraging learning, development and personal growth (crew orientation, crew training through CDP/Campus, and BEST Performance Motivation).
• Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, implementing Performance Improvement Plans (PIPs), as needed and measuring/discussing performance results.
• Assisting with recruiting, interviewing and selecting managers based on patch and business center staffing needs, ensuring diversity staffing objectives are made.
• Educating restaurant managers on all appropriate HR policies, applicable laws, security and safety procedures, ensuring compliance at the restaurant level.
• Partnering with Training & HR staff to build capabilities to deliver on the People Promise in the restaurants to achieve desired business results.
• Choosing the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.
• Protecting the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
• Demonstrating Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaching and coaching restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
• Partnering with PACE Subject Matter Expert (e.g., Operations Associates, Learning Consultants,) to conduct PACE visits and developing action plans to address systems targeted for improvement.
• Executing action plans in each restaurant to ensure that systems are improved and targeted results are achieved.
• Ensuring that restaurants are properly executing Local Store Marketing (LSM), national and Business Unit promotions and the execution of new products and processes.
• Collaborating with the Operations Manager to develop the annual business plan for the Business Center.
• Using all information resources available (e.g. Restaurant data, PACE, VOICE, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership teams to accomplish business results (increased customer counts, increased sales, and increased profits).
• Completing various audits to ensure that their restaurants meet McDonald's standard practices and procedures (e.g., cash, security)

Benefits eligible: Yes
Bonus eligible:  Yes
The expected salary range for this role is $75,700 - $94,620 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• High School Diploma or equivalent required
• Field Operations experience
• Proven project management implementation skills
• Strong people/relationship management skills
• Proven experience influencing and obtaining great results through others

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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