About TEAM LEWIS
TEAM LEWIS is a global marketing agency that has grown from start-up to multi- national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services and its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.
At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,000 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to the financial donation, volunteer their time and skills to leverage effectiveness.
Purpose of the role
As an IT Support Specialist you’ll be working in a dynamic and international team. Under direct supervision of the Head of IT Operations, North America, you will provide desktop & IT infrastructure support to our 140 North America staff with a primary focus on US offices.
Key responsibilities and tasks
The role will require some travel (less than 20%) across our US offices when needed and may require a limited amount of international travel when working on company-wide projects. Must regularly lift and carry small packages of up to 10 pounds. May occasionally lift and carry boxes of supplies and/or equipment weighing up to 50 pounds and carry to other locations within the office.
About you
You are expected to be friendly, pro-active and excel at delivering customer service in your role as the face of IT to our business. To be successful for the role you should be a confident communicator who is comfortable supporting users and IT systems in a mid sized professional services environment.
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.
Benefits:
The expected salary range for the IT Support Specialist position is between $50K - $65K. Base annual salary is determined by factors such as location, experience, and expertise.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions and family responsibilities, qualifying acts of violence, or any other characteristic protected by federal, state or local laws.
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