Job Description

Summary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding. Serves as a Supervisory IT Specialist in the Database & Data Center Support Services Section, AMK-222. Responsibilities Manages a technical staff of IT Specialists responsible for providing database administration services for small- and large-scale Department of Transportation (DOT), Federal Aviation Administration (FAA) and other government agencies, support for the FAA's mainframe environment, IT Service Management (ITSM) support specifically in Change, Configuration, Release, Availability and Contingency Management disciplines. Works with the Business Enterprise Team (BET) to gather requirements for new customers along with yearly customers renewals as well as technical liaison for some of the Enterprise Services Center (ESC) customers. Managerial duties include planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; taking or recommending corrective/disciplinary actions, as appropriate. Oversees and manages contracts for FAA Mainframe system. Works with other ESC Teams in developing new business for the ESC specially focusing on the AMK-222 section. Duties may also include preparing proposals, understanding existing and new capabilities to implement, communicating to customer's visions and directions, marketing, and performing customer relations for all facets of database operations and ITSM disciplines. Responsible for implementing and maintaining ITIL standards (ISO 20000) within the section. Uses assigned budget, staff, and other resources to accomplish project/program objectives. Requests additional resources as needed to respond to workload. Contributes to budget planning process and projects short-term future needs and participates in tracking financial information for the section. Assists is managing the budget for the section using guidelines and policies for an FAA franchised organization. Works with the ESC Business Office to negotiate/administer customer agreements and ensures full cost recovery operations for all services performed. Contributes to ESCs organizational budget and performance planning processes. Work is typically governed by established guidelines, policies, and procedures. Resolves routine problems independently but consults with higher-level management when existing guidelines are not available or applicable to complex problems. May be called upon to assist in developing new policies and procedures. May perform other duties as assigned. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position at the FV-J (FG/GS-14) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience includes: Experience planning and communicating organizational objectives; overseeing and/or managing system administration services and database administration services; creating, negotiating, and administering customer agreements; performing maintenance, enhancement, monitoring, and production services on multiple systems; operating under ISO 20000, ISO 9000:2001, and ITIL principles; demonstrating accomplishments of IT project assignments such as vulnerability scans on databases, operating systems, web sites, network switches, and virtual environments; analyzing vulnerabilities and development of reports to assessors, system security officers, and management reports; and installing, maintaining and troubleshooting computer applications... AND Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants should provide examples of specialized experience in their work history. Qualifications must be met by the closing date of the vacancy announcement. Education Refer to Qualifications. KSA Information: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA's listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. Notes: 1) Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed or emailed applications cannot be accepted. Errors or omissions may impact your rating or may result in you not being considered for the job. 2) Some, all or none of the applicants may be interviewed. 3) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: 4) Additional information regarding living in Oklahoma can be found at 5) To confirm receipt of documentation, please email [email protected]. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA

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