Job Description

Job Title: Human Resources and Employee Experience Manager

Location: New York (Preferred) | Hybrid/Remote flexibility

Experience Level: Senior (8+ years in HR leadership)

Employment Type: Full-Time

About Blooming Health

Blooming Health is an early-stage, mission-driven startup transforming how aging and vulnerable populations receive care and support. We are passionate about building inclusive technology solutions that improve outcomes for millions of lives. We are a technology platform transforming how social care is delivered in the U.S. We partner with community-based organizations, health systems, and government agencies to close the "last mile" of care — ensuring underserved populations can access the services they need, when and how they need them.

Our platform uses AI-powered multilingual engagement and workflow automation to screen for social needs, coordinate referrals, and track follow-ups across food, housing, transportation, benefits, and more. It works across SMS, voice, and email — on any device, in 80+ languages — and now includes our Social Care AI Agent, a 24/7 digital assistant that makes outreach, enrollment, and navigation seamless for both individuals and care teams.

As we scale, we're looking for exceptional leaders to join our journey and help shape our team, culture, and impact.

Role Overview

We are seeking an experienced Human Resources and Employee Experience professional who can architect, operationalize, and scale our HR and recruitment functions from the ground up. This is a unique opportunity for a strategic and hands-on HR leader to join our team and drive Blooming Health's people and culture vision. You will be responsible for developing foundational HR structures, recruiting top-tier talent, building a high-performing team over time, and fostering a people-first culture that scales with our growth.

Key Responsibilities

Strategy & Leadership

• Partner with the executive team to translate company vision into a comprehensive people strategy and execution roadmap.
  
• Translate Blooming Health's mission and business goals into an actionable HR roadmap.

• Establish short and long-term HR priorities and key performance indicators.

• Set clear priorities for HR, develop scalable processes, and allocate resources effectively to support growth.

• Serve as a trusted advisor and thought leader on organizational design, employee experience, people strategy, culture and workforce planning.

Recruitment & Talent Acquisition

• Build and lead a high-performing recruitment function to attract mission-aligned, top-tier talent.

• Oversee full-cycle recruiting efforts across departments, including sourcing, interviewing, and onboarding.

• Implement scalable hiring processes, systems, and metrics.

• Conduct competitive salary benchmarking to ensure internal equity and market alignment.

HR Operations & Compliance

• Design and execute compliant HR policies, procedures, and programs aligned with employment law and best practices.

• Manage employee relations, performance management, compensation, and benefits administration.

• Lead HR systems selection and implementation (ATS, HRIS, etc.).

Performance Management & Development

• Design and implement a robust, company-wide performance appraisal system that promotes continuous feedback, employee development, and merit-based advancement.

• Support leadership with tools and training for effective performance conversations, career pathing, and goal setting
  

Benefits Administration

• Design and manage a comprehensive total rewards strategy, including salary, equity, bonuses, and incentives.

• Select, implement, and administer employee benefits programs, including health insurance, 401(k), wellness offerings, and additional perks.

• Regularly assess benefits programs for competitiveness, cost-effectiveness, and employee satisfaction.

Employee Experience & Culture

• Cultivate an inclusive, engaging, and high-performance workplace culture.

• Lead employee engagement initiatives, DEI programs, and learning & development efforts.

• Design and manage feedback systems and employee recognition programs.

• Foster a strong, inclusive, and mission-aligned culture through thoughtful programs, communications, and events.

• Design and drive engagement initiatives that promote employee well-being, connection, and retention.

• Lead internal communications and feedback loops to ensure transparency and responsiveness.

Team Building & Resource Allocation

• Assess organizational needs and allocate HR resources effectively across functions and geographies.

• Coach and support managers and leaders in team development and performance management.
  

What We're Looking For

• 8+ years of progressive experience in HR leadership roles , including experience in fast-paced startups or high-growth environments.

• Proven track record in building and scaling HR and recruitment functions from the ground up.

• Strong knowledge of HR compliance, employment law , and best practices across multiple states.

• Excellent strategic thinking and execution skills —can define vision and drive results independently.

• Highly organized, detail-oriented, and adept at multitasking in dynamic environments.

• Strong leadership, team building, and cross-functional collaboration skills.

• Experience in culture building , employee engagement, and change management.

• Exceptional problem-solving skills and a bias for action .

• Proven experience designing performance appraisal systems, compensation frameworks, and benefits programs

• Strong interpersonal and communication skills , with a high degree of emotional intelligence.

• A generalist with deep expertise i n areas such as culture-building, organizational design, talent strategy, and HR operations.

• Able to work hands-on while also thinking strategically and building scalable systems.

• Experience influencing at the executive level and leading cross-functional collaboration.
  

Preferred Qualifications

• Experience in early-stage startups or mission-driven organizations.

• SHRM-CP, SHRM-SCP, PHR, or similar certification is a plus.

• Deep understanding of DEI principles and experience implementing inclusive practices.

Why Join Us?

• Join a passionate and mission-driven team focused on impact.

• Play a pivotal role in shaping the future of our people and culture.

• High autonomy and ownership in a collaborative, agile environment.

• A chance to shape and lead the entire people function from the ground up

• Competitive compensation, equity, and benefits.

Blooming Health is an equal opportunity employer. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

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