Help Desk Job at Scuttlebutt Services, LLC, New York, NY

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  • Scuttlebutt Services, LLC
  • New York, NY

Job Description

New York, NY - Salary Range 70-91k

 

Job Brief

This position is primarily responsible for maintaining all the firm’s workstations, providing audio/visual support, and participating in remote trial setups. They will diagnose and resolve hardware, software, peripheral, and networking issues.

 

Responsibilities

  • Supporting employees with computer issues, troubleshooting PC operating systems and software
  • Moving, setting up and shipping computers, peripherals, and printers
  • Setup new user network accounts (Active Directory, M365, Zendesk)
  • Provide End User Support (Helpdesk) to employees in all offices on software applications used in the firm
  • Prepare and support remote trials “Road Show” equipment
  • Maintain and track inventory for base office
  • Assist with software installations/troubleshooting
  • Participate in on-call rotation with other members in IT Department
  • Other duties as assigned

 

Requirements

  • Windows 10/11 and Office 365 certifications preferred
  • Experience programming in VBA or other programming languages preferred
  • A good understanding of Windows Operating system to include:
  • Making changes to the Windows registry
  • Device drivers
  • TCP/IP Networking configuration
  • Security
  • Networking
  • Ability to troubleshoot issues with mobile devices such as iPhones/iPads and Androids
  • Experience troubleshooting local and network printing, e-mail, connectivity, remote access, and hardware issues

Job Tags

Local area, Remote job,

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