Job Description
Are you passionate about building strong customer relationships and ensuring their success? Do you thrive in a collaborative environment where you can make a real impact? If so, we want you to join our team!
We're looking for a dynamic Customer Success Manager to become a trusted advisor to our valued clients. You'll play a crucial role in educating them about our comprehensive capabilities and helping them streamline their optical procurement needs.
What You'll Do:
As a Customer Success Manager, you'll be the primary point of contact for our managed accounts, ensuring they receive exceptional service and support. Your responsibilities will include:
Customer Education: Guide customers in understanding our diverse offerings and how we can simplify their supply chain.
Relationship Building: Develop and maintain strong, long-lasting relationships with key customer contacts, becoming an extension of their team.
Deal Management: Maintain accurate and up-to-date information in our CRM system.
Quoting and Order Processing: Manage the RFQ process efficiently, working with technical teams to ensure timely and accurate quotes and order fulfillment.
Customer Engagement: Coordinate and facilitate customer visits, including business reviews and introductions to new products and services.
Order Tracking: Monitor orders throughout the process, providing customers with regular updates on delivery status.
Reporting and Analysis: Generate reports on bookings and revenue, identifying trends and opportunities for improvement.
Knowledge Sharing: Contribute to and utilize a shared knowledge base to enhance team expertise.
Cross-Functional Collaboration: Foster seamless communication and collaboration across internal teams to ensure a smooth customer experience.
Proactive Problem Solving: Strive to minimize RMAs by providing prompt customer acknowledgement and efficient resolution of issues.
Key Performance Indicators (KPIs):
Achieving bookings targets for assigned accounts.
Maintaining accurate forecasts and a healthy pipeline.
Improving quote turnaround and conversion rates.
Developing comprehensive customer reports.
Tracking cross-platform orders to measure success.
Minimizing RMAs and ensuring prompt resolution of customer issues.
What You'll Bring:
High School Diploma or GED equivalent, or 2 years of experience in a similar customer-facing role. Related certifications or specialized training are a plus.
Strong account and sales order management skills.
Ability to multitask and thrive in a fast-paced environment.
Excellent teamwork and collaboration skills.
Self-directed with strong work prioritization skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and CRM systems.
Basic ERP navigation.
What You'll Enjoy:
A collaborative and supportive team environment.
Opportunities to build meaningful customer relationships.
The chance to make a real impact on customer success.
A business professional, office based enviroment with occasional remote work opportunities.
A friendly, collaborative, team-oriented and positive work enviroment.
Employment Type: Full-Time
Salary: $ 78,035.00 Per Year
Job Tags
Full time, Temporary work,