Job Description

This is a remote position.

We are looking for energetic individuals that have an interest in providing our clients customers with excellent customer service support from your secure home office.

An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast-paced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.

This is a Customer Service project for seasonal help that will last 90 + days. Team members who excel may be asked to continue the permanent team ongoing.

Requirements

Must speak English fluently.

Must be able to type 40 words per minute or greater.

Must be able to sit for extended periods of time in a chair.

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
  
• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.
  
• A personal desktop computer running Windows 10 or higher, with 8 GB of RAM (Windows 11 must have Core i3 processor, or better; Windows 10 must have Dual Core Processor 2.0 GHz, or better). Laptops are not eligible for the work-at-home agent program.
  
• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
  
• A webcam, for training, compliance and collaboration purposes.
  
• A wired network connection (wireless is not permitted).
  
• An approved-brand USB headset for VOIP.
  
• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. 
  

Benefits

Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.

Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life. Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.

Full-time team members have the option of joining a company group plan (once they meet eligibility requirements) through United Healthcare, our medical insurer.

Smile confidently! Here at XACT, we offer dental insurance through Sun Life to eligible team members. With low and high benefit offerings, you’ll be able to find a plan that’ll make you grin.

We see you, too! We’re proud to offer VSP vision insurance to eligible team members. With great coverage and savings on glasses and contacts, it is plain to see why it’s a good choice.

In addition to standard insurance options, we’re also proud to provide our team members with supplemental products through Allstate, such as accident, disability, and other choices.

Relax — it’s expected! We’re happy to provide our team with safe, comfortable working environments with your safety in mind. Our call centers provide employee lounges, quiet spaces, and comfortable places to work.

We’re just one big family here, so pull up a seat and join in. You’re an employed team member with us, not an independent contractor. No need to worry. Whether you’re sitting in our contact centers or the comfort of your home office, rest assured that we’re here to provide you with the tools, technology and support you need to be productive and confident. Our team member support center is available 24×7 to assist you.

Job Tags

Permanent employment, Full time, Temporary work, For contractors, Remote job, Home office, Flexible hours, Shift work,

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