Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world — from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment.
To reshape the industry, at TruckSmarter, our focus is first on truck drivers.
Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that — and we need your help.
We are looking for a team member who is excited to support our growing fintech business by providing a world class customer experience to our factoring and banking users.
The following represents the expected compensation for this role:
• The annual salary range for this role is $53K-$55K + equity + benefits (listed below).
Working model: TruckSmarter offers an in-office collaborative culture. This role is based out of our downtown Chicago office, and requires in-office presence three days per week (typically Mondays, Wednesdays, and Fridays).
Our benefits include: Health insurance (medical, dental, and vision), 401(k) plan, short-term and long-term disability leave, unlimited paid time off, a monthly health & wellness stipend, catered lunches (and dinners after 6pm).
What Excites You
Providing outstanding customer service, resolving complaints by investigating issues and composing responses and monitoring standards
Handling a high-volume of interactions and speaking with confidence to lead through the decision-making process
Solving complex problems and a willingness to dig deep into customer related issues.
Delivering excellent communications across the organization and to clients, both written business correspondence and verbal
Working collaboratively with other departments to resolve issues and exceed client’s service expectations, specifically with sales and engineering departments
What Excites Us
Freight Obsessed → you have a strong understanding of and passion for the trucking industry
Customer Centric → you have a love for customer service and are willing to handle upwards of 50+ inbound and outbound support phone calls per day
Resourcefulness → you thrive in objection-handling & never give up in finding a working solution
Ownership mentality → we believe that no job is beneath anybody & we see things through to the end
Minimum of one (1) year of experience in logistics industry and/or equivalent combination of education and experience
High school diploma or equivalent; bachelor's degree preferred
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