Job Description
Job Description:
Hospitality / Brand Ambassador
ABOUT US
Post Parade is a small production partnership between Kentucky native Brook Smith and esteemed Napa winemaker, Thomas Rivers Brown. Sourcing from some of the most coveted vineyards in the Napa Valley, Post Parade focuses on site-specific Chardonnay, Cabernet Sauvignons and Cabernet Franc. Named after the captivating moment when thoroughbred horses walk onto the racetrack, minutes before stepping into the starting gate, Post Parade is a culmination of hard work, planning and luck. Thomas and Brook believe this transcendent moment translates into their shared winemaking and viticultural vision.
We are seeking a sales and hospitality rockstar to join the Post Parade team on a full-time basis. Our ideal candidate is a positive self-starter who is comfortable wearing multiple hats and has a passion for creating luxury wine experiences for discerning clientele. The Hospitality and Brand Ambassador is responsible for promoting our wines to the public primarily through a combination of tastings and sales at the winery as well as planning travel for DTC and trade events on the road.
DUTIES & RESPONSIBILITIES
Hospitality / Customer Service – 70%
• Represent the Post Parade brand as a co-point of contact for hospitality, tours, tastings and guest relations
• Assist guests with booking tasting appointments; ensuring that all clients receive confirmation emails
• Assist with set-up and break-down of tasting spaces and maintaining overall winery appearance and aesthetic as directed
• Have thorough knowledge of the Post Parade story and available wines to provide customized recommendations based on customers’ preferences
• Share stories with guests that build brand loyalty and offer an engaging experience – effectively selling wine through relationship development
• Collaborate with co-workers to provide service and hospitality that exceeds our competitors and our guest's expectations
• Assist in booking business travel and be comfortable hosting in-home tastings offsite at client’s homes and collaborating for dinner events at restaurants across the country
• Conduct each sale from bottle to delivery (i.e. oversee the entire sales process through to customer receipt, including promptly addressing any issues that may arise)
• Assist with wine shipments (i.e. packing of wine, re-routing of shipments, replacing broken shipments, printing labels, scheduling UPS/FedEx pick-ups, and other shipping duties as necessary)
• Assist in a concierge role for customers by referring other wineries and local restaurants to our guests
• Assist in targeted outreach to referral partners such as drivers, concierges, restaurants and wineries in order to get brand exposure and drive visitation
• Respond in a timely manner to all calls, texts, and emails inquiring about orders, shipping, tasting requests, etc.
• Support the execution of all on-site events, including but not limited to winery dinners, member events, group lunches, etc.
Operational Support – 25%
• Perform outreach campaigns (phone/SMS/email), delivering a sales-focused approach to generate DTC sales
• Enter sales orders into Commerce7, ensuring orders are complete and accurate
• Maintain up-to-date consumer database (i.e. update payment information, billing/shipping addresses, etc.)
• Set follow up tasks and make notes of customer’s preferences, purchasing habits and other sales opportunities
• Restock inventory of wines and required materials
• Cleaning and buffing all stemware
• Develop and maintain strong relationships with other wineries, drivers, tour and transportation companies, high-end destination management companies, etc.
• Participate in networking events to promote referral business
Admin Support – 5%
• Complete monthly inventory reconciliation
• Print sales forms, menus and marketing materials
• Ensure all order forms are up-to-date and accurate
• Closing out all data input and orders within 24 hours of receipt
• Other duties as necessary (i.e. supply pickup, lunches, wine drop-offs, third-party shipments, warehouse pickups)
PROFESSIONAL REQUIREMENTS
• Must be 21 years of age
• Bachelor’s Degree Preferred
• Minimum 3 years of professional experience in luxury customer service/hospitality in wine or related Industry
• Exceptional organizational, problem-solving, and project management skills
• Strong customer service, hospitality and leadership skills (hard working, energetic, multi-tasking aficionado with keen eye for detail
• Ability to multi-task and work in a collaborative team environment
• Passion for and knowledge of the food and wine industry, specifically Napa Valley wines
• Excellent communication skills, both written and oral
• Must have a clean professional appearance
• Self-starter; begin and carry through a project to successful implementation with minimal oversight
• Must be able to lift 50 lbs (a case of wine)
COMPENSATION
Base Salary & Commission
$65k - $80k base salary (BOE) with commission on the wine sales revenue generated by your position. We also have a bonus program that is incentive driven. This position is expected to fulfill a standard 40-hour work week.
Other Benefits
• Major Medical Insurance
• Option to participate in 401K plan with optional company match
• Paid Time Off – 15 Days (including vacation/sick time)
• Paid Holidays:
New Years Day
Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
Christmas Day
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Job Tags
Holiday work, Full time, Christmas work, New year, Local area,