Bilingual Contact Center Intake Specialist - Remote | WFH Job at Get It - Executive, Nashville, TN

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  • Get It - Executive
  • Nashville, TN

Job Description

Are you seeking a meaningful career that allows you to make a difference while working remotely? This position offers a unique opportunity to help individuals improve their financial well-being while growing your own skills in a supportive and inclusive environment. If the following resonates with you, we encourage you to apply:

You're fluent in Spanish and English.
You thrive in remote work settings.
You enjoy providing empathetic customer service via phone, chat, or email.
You're passionate about helping people and continuous learning.
You're dependable, punctual, and committed to a regular work schedule.
What You'll Do
As a Bilingual Contact Center Intake Specialist, you'll serve as the first point of contact for potential clients. Your empathetic communication skills will create a positive experience for those reaching out for assistance.

Daily Responsibilities Include:

Responding to inbound calls and emails from prospective clients.
Making outbound calls to individuals interested in services.
Providing exceptional customer service in both Spanish and English.
Explaining services, scheduling appointments, and transferring calls as needed.
Conducting initial financial assessments and entering client information into the system.
Managing sensitive financial data with the utmost confidentiality.
Addressing client concerns with professionalism and following escalation protocols when necessary.
What You Can Expect:

Handle approximately 80 calls per day, with each interaction lasting about 5 minutes.
Participate in a comprehensive training program to develop expertise in financial services.
Regular full-time schedule: Monday-Friday, 10 AM-7 PM (local time), with rotating Saturdays every 6-8 weeks.
Requirements
To be successful in this role, you'll need:

Fluency in Spanish and English.
The ability to type at least 40 words per minute with 80% accuracy.
U.S. citizenship (due to contractual requirements).
A secure, private workspace at home with a hard-wired internet connection (minimum speed of 200 Mbps for single-person households, 400 Mbps for multi-person households).
Availability for full-time training (8 business days, 10 AM-7 PM or 11 AM-8 PM ET).
Work Environment
This is a fully remote position. However, remote work requires the ability to focus without distractions. Caregiving responsibilities (e.g., childcare or elder care) cannot overlap with working hours.

Compensation and Benefits
This position offers competitive pay, ranging from $16 to $18.57 per hour, based on location and market. Additionally, enjoy a comprehensive benefits package, including:

Paid Time Off: 19 days of PTO in your first year, plus 11 paid holidays.
Health and Wellness: Medical, dental, and vision plans tailored to your needs, as well as additional Preventative Care Time Off.
Retirement Planning: Access to a 403(b) plan with a 5% employer contribution after one year.
Family Support: Paid parental leave for maternity and paternity needs.
Educational Support: Tuition reimbursement of up to $2,500 per year and discounts on college tuition.
Student Loan Assistance: Eligibility for federal Public Service Loan Forgiveness (PSLF).
Inclusivity and Diversity
We celebrate diversity and welcome applicants from all backgrounds. Our inclusive environment values the unique perspectives of people of color, LGBTQIA+ individuals, veterans, individuals of all ages, and people with varying abilities and socio-economic backgrounds.
Employment Type: Full-Time
Salary: $ 16.00 18.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Local area, Saturday, Monday to Friday,

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