Job Description

Full job description

Come join the team that is reinventing home! Wayfair is looking for an Assistant Store Manager to lead our Specialized Sales Team in-store at our retail location in Wilmette, IL. If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

Employee Perks

• As an employee, you will receive an employee discount on Wayfair.com
• Full medical, dental, vision
• Matching 401k
• Employee discounts through Wayfair's Benefit Hub
• Competitive compensation including quarterly and annual bonuses

What you’ll do:

• In this role you will be responsible for supporting the market of stores in partnership with the locations’ Store Managers.
• As an authentic brand ambassador for the Wayfair family, lead and create a best-in-class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance, and professionalism.
• Capable of effectively handling impromptu visitation from the press, investors, or other key stakeholders
• You bring exceptional experience influencing and training team members, ideally from a fast-paced, client-centric, specialty business
• You are highly developed in coaching and mentoring others, and provide constructive feedback to drive behavioral change where needed
• Ability to develop close and strategic partnerships. Working closely with Store managers, District manager and stakeholders
• Plan, implement, and deliver a structured learning and development program as an extension of the Retail Training team
• You will support the needs and vision of business objectives, as well as the learning and development needs of our teams
• Closely partner with District Management and stakeholders as an ambassador for initiatives and their implementations
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
• Maintain leadership presence through effective floor management and resource allocation.
• Ignite an on-brand design space utilizing all of our design and omnichannel tools and services to bring our customer’s design aspirations to life.
• Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in-store assortment and endless aisle.
• Amplify the Wayfair brand family by building a high-performing customer-centric team, and actively introducing them to all channels - online, app, and stores.
• Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales and providing design advice.
• Identify talents and develop skills within the team to enable succession planning
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best-in-class customer experience
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best-in-class service to our customers.
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long-term sustainable plan for growth, visitation, and profitability in the market.
• Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
• Champion and campaign for a resolution-oriented environment for your team.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
• Live by, emulate, and guide by our People Principles daily.

What you’ll need:

• 5+ years of management experience in a specialty retail and/or multi-unit retail business environment. Interior design, furniture, or home goods experience preferred.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to motivate, influence, and inspire yourself and others.
• Track record of thriving in a fast-paced and changing environment.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and Forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.
• Full-time associates may need to work nights, weekends, and holidays on a rotating basis.

Essential Functions:

• On-site presence at a physical location
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate or quickly learn the store's point-of-sale system
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

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